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Residential and Commercial Property Management


Emergency & Non-Emergency Maintenance Procedures and Guidelines


   

Maintenance Emergency Definition: We consider any maintenance issue that causes an immediate or substantial threat of harm to person or property. Maintenance emergencies should be reported immediately to the on-call maintenance department should the emergency be after office hours:

Since it is not always easy to determine if a maintenance issue reaches the emergency level, this guideline should help assist you. This list does not include every single situation that may arise, so please use your best judgment when contacting the staff after-hours. Non-Emergency during regular business hours, please contact the manager:

Guidelines for Emergency Maintenance:

No Heat - If the exterior temperature is less than 40 degrees, please treat no heat as an emergency. Otherwise, no heat calls will be dealt with during normal business hours.

Clogged Toilet - This is an emergency only when the clogged toilet is the only toilet in the home and you have made every effort to clear the stoppage. Upon submitting your maintenance request, turn off the water shut-off valve behind the toilet to prevent further overflow or flooding.

No Air Conditioning - If the temperature outside is greater than 85 degrees, please treat this as an emergency. Otherwise, no air conditioning calls will be dealt with during normal business hours. Please turn off the unit to allow time for the system to cool down (unfreeze lines) prior to the arrival of maintenance.

Broken Doorknob, Lock or Window - Your safety is our highest priority. If a broken doorknob, lock or window prevents you from securing your property, please treat such situation as an emergency. If a temporary measure can be taken until normal business hours, please take such measures and contact us during business hours.

Lock-outs - Iremco, Inc. is not responsible for furnishing keys to residents who have locked themselves out of their home. This will not be considered an emergency. It is the resident's responsibility and obligation to call a locksmith to replace the locks and to ensure that we are given a copy of the new key. A $50 lock out fee will be charged should you contact after-hours maintenance.

No Electricity - In the event power is lost in the entire home, you should take the following actions: 1) Check with your local provider to confirm there is not a disruption to your service; 2) Evaluate the circuit breaker/fuse panel and reset; 3) Contact us immediately if neither of these fixes the problem.

Partial Electrical Outages DO NOT constitute an emergency, and will be addressed in a timely manner during normal business hours. If an outlet begins to smoke or it smells like something is burning, turn off the circuit breaker and contact us immediately. Leave the circuit breaker off until our maintenance professional arrive.

Broken Pipe - This will always be considered a maintenance emergency. Turn off the water valve that is associated with the broken pipe or the exterior water main until our maintenance professional arrives. Do everything within your reasonable power to contain the leak to prevent flood damage.

Gas Odor - The smell of gas should be treated as an emergency. If you suspect a gas leak, turn off any gas sources and objects (appliances or mechanicals). The shut-off handle can be found on the supply line, which is generally located behind the appliance. Please make sure to contact your gas provider immediately and submit the concern to us thereafter.

No Hot Water - This constitutes an emergency only if there has been no hot water for a period greater than 12 hours.

Miscellaneous Items - In general, the following items DO NOT constitute a maintenance emergency:

     ·   Appliances not working

     ·   Clogged garbage disposal - There is a reset button located on the bottom of the garbage disposal. When the garbage disposal stops working (not from being jammed or blocked from a foreign object), pressing the button on the bottom of the unit will reset the circuit.

     ·   Roof Leaks - Although this is an important issue, there is nothing that can be done while it is raining. The best thing you can do is to place a bucket under the leak to minimize damage and loss. Contact the office the next morning to report the leak.

Missed Appointments and Neglect -

Residents are responsible for any repairs found to have been caused by a resident's misuse or neglect. Residents will also be held responsible for any service call appointment for which the resident fails to show.

Please note the residents are responsible for personal items. It is your responsibility to remove items from problem areas or areas around which a technician will be working. Iremco, Inc. and our maintenance professionals will not be held responsible for items damaged as a result of a maintenance issue or repair. Additionally, our property insurance will not cover your personal items as a result of a maintenance issue, broken pipe, fire, flood, tornado, etc. You should have renter's insurance to cover your personal property.

Although your request may constitute an emergency, Iremco, Inc. reserves the right to postpone or reschedule repair due to acts of God, forces of nature, emergency closures for safety or any other act beyond our control. Iremco, Inc. will not reimburse residents who do not follow these guidelines and call outside vendors for repairs, nor will residents be reimbursed for hotel expenses.

We are here to maintain all homes in a safe and habitable condition, and to service you and your needs as efficiently as possible. We appreciate your compliance with these guidelines.

   



IREMCO, INC.     15510 Olive Blvd, Suite 200, Chesterfield, MO 63017
Phone (636) 530-7171     Fax (636) 530-1686     www.IREMCOSTL.com     www.IREMCOINC.com
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